Also lots of good restaurants within walking distance. Also lots of good restaurants within walking distance. The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. ROOM Room Was perfectly cleaned and immaculate. Yes, guests have access to a fitness centre and a rooftop pool during their stay. The hotel, though modern and ample, was not convenient to Madrid's attractions, and a bit overpriced. Again staff could be more friendly. I was in the Level floor and enjoyed the lounge there with the large terrace and a nice area for a glass of wine and a book. About the welcome amenities you always have at your arrival, this time we couldnt prepare with because you made a last minute booking. Your complete satisfaction its our objetive. more. Looking forward to welcome you back soon, Best regards, Marta Rubio Guest Experience Manager. Your review about the hotel and its services means a lot to us, because this is precisely what we need to keep doing our best to satisfy our clients. We are looking forward to having you very soon! We also appreciate your kind comments about our team who work hard to meet your expectations. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. 302 recensioni. We look forward to welcome you in the near future. Perhaps our reception team may assist you in selecting one of our larger rooms on your next visit? Big thank you to Marta who does an excellent job for Melia and ensured the stay was a comfortable one. Please see our partners for more details. The air con can be quite noisy/rattling sound and therefore we found it quite hard to sleep. Enjoy a wonderful rooftop pool (open seasonally). Our aim is to deliver a memorable experience, and we are delighted that we were able to meet your expectations. We are staying here for 12 days in a grand premium level room. Furthermore, we are going to take them into account for the sake of other customers. Enjoy a wonderful rooftop pool (open seasonally). Best wishes, Maria Fdez. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. Skip to main content Review TripsAlertsSign in Basket Inbox See all Log into get trip updates and message other travellers. We stayed here 3 nights in September 2022 as part of a group. Melia Madrid Serrano features a 24 hour front desk, a concierge, and room service. The room was very silent which is something I always look for. Comments like yours are the ones that motivate us to continue offering the best of ourselves and thus achieve unique experiences. Guests arriving by vehicle have access to a parking garage. There are more places to choose from in the, melia galgos hotel madrid, melia hotel galgos, sol melia madrid, Frequently Asked Questions about Melia Madrid Serrano. We regret that your stay was not fully satisfactory and we hope to achieve your expectations next time. Top room amenities include a minibar, air conditioning, and a flat screen TV. Which popular attractions are close to Melia Madrid Serrano? Are there opportunities to exercise at Melia Madrid Serrano? We hope to see you again soon. We regret to know that your stay with us was not as pleasant as we wished to because our principal aim is the full satisfaction of our guests. Better , if you can to take the Level rooms, Dear Jorgeya, Thank you for such a positive review about Melia Madrid Serrano. Looking forward to welcome you in a near future. Valderrama, Guest Service Center, Comfortable hotel with good breakfast in a good neighborhood. Thank you again for sharing your experience, and we look forward to serving you in the future. I enjoy hotels that make a good, lively first impression, and this hotel is one of those. Best wishes, Maria Fdez. Peaceful nights, good breakfast buffet, other services somewhat lacking. Which languages are spoken by the staff at Melia Madrid Serrano? The hotel is located in Salamanca which is a very nice, upscale, more residential neighborhood which we liked a lot (felt less crowded and touristy). It is not walking distance to the city center, but a 10 min taxi ride away. Please see our partners for more details. This is the version of our website addressed to speakers of English in the United States. Maria Fdez. We do our best to ensure that our guests feel welcome, and it is very rewarding to read that you enjoyed your stay and found our location convenient. Are there any historical sites close to Melia Madrid Serrano? Claim your listing for free to respond to reviews, update your profile and much more. Melia Madrid Serrano features a 24 hour front desk, a concierge, and room service. - See 311 traveller reviews, 122 candid photos, and great deals for Melia Madrid Serrano at Tripadvisor. 922 Bewertungen, 568 authentische Reisefotos und gnstige Angebote fr Hotel Sardinero Madrid. Defiantly avoid this hotel unless you are looking for mediocrity and very poor service to boot. Guests arriving by vehicle have access to a parking garage. In addition, as a guest of Meli Madrid Serrano, you can enjoy a gym and bar available on-site. The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Scrivi una recensione. Thank you again for sharing your experience, and we look forward to serving you in the future. Terrific Service! Staff are lovely and ready to help . We look forward to welcoming you back soon. Claim your listing for free to respond to reviews, update your profile and much more. In the end they just said bad luck. Thank you again for sharing your experience, and we look forward to serving you in the future. It is great to be able to assist you to create great memories for the last moments of 2022 and the begining of the new year! Best wishes from the entire team! Given the close proximity of popular landmarks, such as Gran Via (1.5 mi) and Templo de Debod (1.8 mi), guests of Melia Madrid Serrano can easily experience some of Madrid's most well known attractions. What are some restaurants close to Melia Madrid Serrano? We regret that your stay was not fully satisfactory and we hope to achieve your expectations next time. Very poor experience. Tripadvisor performs checks on reviews. Kind Regards, Marta Rubio Guest Experience Manager, Great for early interviews at the American Embassy. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and an on-site restaurant that are available on-site. We regret that your stay was not fully satisfactory and we hope to achieve your expectations next time. Own or manage this property? Best regards, Marta Rubio Guest Experience Manager. Cosy bar. Eggs to order! Sincerely, Marta Rubio - Guest Experience Manager, Hotels with Complimentary Breakfast in Madrid, Hotels near Convento De Santo Domingo El Real, Hotels near Taxi Aeropuerto Madrid Barajas AVE, Hotels near Iglesia San Francisco de Borja, Hotels near Schiller International University, Hotels near Comillas Pontifical University, Hotels near Saint Louis University - Madrid, Hotels near Universidad Francisco de Vitoria, Hotels near Technical University of Madrid, Hotels near Universidad Complutense de Madrid. Kind Regards, Marta Rubio Guest Experience Manager, Great for early interviews at the American Embassy. She said that the manager is not working until tomorrow. The Level lounge is excellent , In summary it was an excellent and pleasant stay during the last week of December 2022. Melia Madrid Serrano is an excellent choice for travellers visiting Madrid, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Melia Madrid Serrano features a 24 hour front desk, a concierge, and room service. Guests arriving by vehicle have access to a parking garage. If you are interested in exploring Madrid, check out one of the gardens, such as Retiro Park, Parque de El Capricho, and Royal Botanic Garden. Best regards, Beatriz Paterna Guest Experience Deparment. Not possible to air out the towels for a second day's use. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks. Dear Barbara, Thanks for taking the time to review your stay at our hotel. What lets this hotel down (and as observed by some of the other reviewers) are the very small blacked out windows - during the summer, this feels very claustrophobic. It is not walking distance to the city center, but a 10 min taxi ride away. The best is the breakfast very good selections with quality ingredients. During check ins no check out, no acknowledgment of me standing in front of them. Starting from the check in (in my case at the Level) , and also the people responsible for the room service. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. What food & drink options are available at Melia Madrid Serrano? We are delighted to know you appreciated our prime location. We also stayed in June and the Level terrace is amazing in the sunshine! Own or manage this property? Better , if you can to take the Level rooms, Dear Jorgeya, Thank you for such a positive review about Melia Madrid Serrano. We look forward to welcoming you back on your next visit. Madrid Tourism Madrid Hotels Madrid Bed and Breakfast . The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Our appreciation again for sharing your experience, and we look forward to serving you in the near future. The staff speaks multiple languages, including English, Spanish, French, German, and Italian. Yes, paid public parking on-site is available to guests. I would definitely recommend this hotel for a long weekend both for business travel and leisure visitors and will probably be back. more. Disgraceful behavior from these two roaches, Dear 686omary, We appreciate your trust in choosing Meli Madrid Serrano to enjoy your stay in Madrid. If you are interested in exploring Madrid, check out one of the art galleries, such as Cava Baja Gallery, Matadero Madrid, and Canal Art Exhibition Centre. Best regards, Marta Rubio Guest Experience Manager. See 309 traveller reviews, 120 candid photos, and great deals for Melia Madrid Serrano, ranked #97 of 501 hotels in Madrid and rated 4.5 of 5 at Tripadvisor. Thank you again for sharing your experience, and we look forward to serving you in the future. Starting from the check in (in my case at the Level) , and also the people responsible for the room service. Your feedback is really important to us in order to improve our services day by day. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. I started calling the Melia call center which basically is a virtual operator, after several minutes at the phone answering nonsense questions I got transferred to a human being, which happened to be as useless as the virtual operator given the fact that this person couldnt even locate my reservation nor give me any direction of what to do. Today I got to the airport and I had already booked my transfer to the hotel. Looking forward to welcome you back in a near future, we remain at your complete disposal, Best regards, Marta Rubio, Guest Experience Manage, Literary Quarter (Barrio de Las Letras) Hotels, Hotels near Convento De Santo Domingo El Real, Hotels near Taxi Aeropuerto Madrid Barajas AVE, Hotels near Iglesia San Francisco de Borja, Hotels near Edificio Catalana de Occidente, Hotels near Comillas Pontifical University, Hotels near Saint Louis University - Madrid, Hotels near Schiller International University, Hotels near Technical University of Madrid, Hotels near Universidad Complutense de Madrid, Hotels near Universidad Francisco de Vitoria. Dear Searon- travel, We would like to thank you for chosing us during your last stay at Melia Madrid Serrano. The room (albeit small) was very clean. Best wishes, Maria Fdez. We got a triple room (for my mom, my sister, and I) and we had ample room for all of us. Rooms are small and twin beds narrow. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. We look forward to welcoming you back. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. We are very glad to know that thanks to our location near by US Embassy and exclusivity breakfast we were able to make your stay a memorable experience. Claim your listing for free to respond to reviews, update your profile and much more. No phone number, no indications, anything. Furthermore, we are going to take them into account for the sake of other customers. Sincerely, Marta Rubio - Guest Experience Manager, Nice hotel in a central location, the breakfast buffet was better then average and the rooms were as expected for a 4 star hotel so would go back again. Valderrama, Guest Service Center. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. The hotel location is great, very close to the US embassy and to Calle Serrano. Does Melia Madrid Serrano offer any business services? Sincerely, Marta Rubio Guest Experience Manager. We are delighted to know you appreciated our prime location. Dear Guest, Thank you for providing us with your feedback about your recent stay. MELIA MADRID SERRANO - Hotel Reviews & Price Comparison (Spain) - Tripadvisor Melia Madrid Serrano, Madrid: See 289 traveller reviews, 119 photos, and cheap rates for Melia Madrid Serrano, ranked #104 of 499 hotels in Madrid and rated 4.5 of 5 at Tripadvisor. There are more places to choose from in the, melia galgos hotel madrid, melia hotel galgos, sol melia madrid, Calle Claudio Coello 139, 28006 Madrid Spain, Lock in the lowest price from these sites. We look forward to welcoming you back on your next visit. Conveniently located restaurants include La Gaditana Castellana, El Jardin del InterContinental, and El Alio Casa de Comidas. Probably just having the breakfast daily is good enough reason to buy the Level. If youre looking for an Italian restaurant, consider a visit to Platea Madrid, Don Giovanni, or Numa Pompilio Restaurante, which are all conveniently located a short distance from Melia Madrid Serrano. So location is a plus. All our interactions with the Melia team were so pleasant and helpful corresponding on the change of the booking and communicating with the Serrano staff at reception and the restaurant. We do our best to ensure that our guests feel welcome, and it is very rewarding to read that you enjoyed your stay and found our location convenient. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. The Melia Serrano is conveniently located in the heart of Madrids chic Salamanca neighborhood next to the best stores and restaurants. The staff speaks multiple languages, including English, Spanish, French, German, and Italian. Very convenient location. Ended up being charged EUR35 one way. From now on.. My 'go to' Hotel when I am in Madrid.. they really make you feel at home which of course is what hotels should be all about! Melia Madrid Serrano features a 24 hour front desk, a concierge, and room service. Yesterday they forgot the waters and and when i asked they charged instead of hiving complimentary. Ab CHF 116 (CHF 140) bei Tripadvisor: Hotel Sardinero Madrid, Madrid. We spent only a few days at this hotel. Dear AnderPiedra, Thank you very much for your comments regarding your stay at the Melia Madrid Serrano and our COVID safety measures. Dear AnderPiedra, Thank you very much for your comments regarding your stay at the Melia Madrid Serrano and our COVID safety measures. Please see our partners for more details. Dear Lucia B, Thank you very much for have chosen one more time Melia Madrid Serrano during your stay in Madrid. We really much appreciate your comment regarding your stay with us. Taxes and fees that are shown are estimates only. Over the last two years it has been very tastefully refurbished and the rooms/beds extremely comfortable. Are any cleaning services offered at Melia Madrid Serrano? This is the version of our website addressed to speakers of English in the United States. Dear Juan Antonio G, We very much appreciate your comments regarding your stay at Melia Madrid Serrano. As we mentioned you at the different channels where you shared your experience with us, We regret that you did not enjoy your stay due to our television pilot, we take note about your comments in order to improve it. The staff speaks multiple languages, including English, Spanish, French, German, and Italian. It needs a overhaul to meet todays standards. Dear Mr. aminetzi, Thank you very much for have chosen Melia Madrid Serrano during your trip to Madrid. I booked the hotel 2 weeks ago, originally Melia Princesa, a 5 star hotel. They were busy talking to each other. Payments made by partners impact the order of prices displayed. Calle Claudio Coello 139, 28006 Madrid Spagna. Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge. Great experience. Room is modern & comfortable. Everything from snacks to good dining in the neighborhood. Totally not acceptable! Kind Regards, Marta Rubio Guest Experience Manager. Dear MasterLiving, Thank you very much for choose Melia Madrid Serrano during your stay in Madrid. Yes, dry cleaning and laundry service are offered to guests. Extremely nice staff and great service overall. The WORST part of the stay was the staff and their attitude, especially the receptionists. Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. Nice rooms. We are glad to know that you found our location ideal for your needs and that our breakfast helped to start your day off the right way. Melia Madrid Serrano is an excellent choice for travelers visiting Madrid, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Your complete satisfaction its our objetive. Such a great hotel! We regret to know that your stay with us was not as pleasant as we wished to because our principal aim is the full satisfaction of our guests. Meli Room Street view Double bed 20 m Discover Madrid by day and rest peacefully at night in a room with an exquisite design and the greatest attention to detail. I requested in advanced a room far from the elevator and the one I have is in front of the elevator. Nearby attractions include Sweet Space Museum (0.4 km), Museo Lazaro Galdiano (0.2 km), and Monument Glorieta de Emilio Castelar (0.3 km). We hope to see you again soon. With the desire to welcome you again and regain your confidence in our establishment. Good unsecured wifi. Best wishes, Maria Fdez. They were busy talking to each other. I started calling the Melia call center which basically is a virtual operator, after several minutes at the phone answering nonsense questions I got transferred to a human being, which happened to be as useless as the virtual operator given the fact that this person couldnt even locate my reservation nor give me any direction of what to do. The best is the breakfast very good selections with quality ingredients. Two nice hand towels and 2 huge bathtowels folded under the sink. In fact, a very nice and polite waiter who was waiting to the people at the entrance showed me the breakfast room. Review collected in partnership with Meli Hotels International. Dear Mike H, Greetings from Meli Madrid Serrano! The breakfast buffet has lots of options. Dear Igorek007, We very much appreciate your comments regarding your stay at Melia Madrid Serrano. We look forward to welcome you back soon. Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. Uneducated night staff, They dont have TV channels, only chromecast to log in from personal accounts; and they tell you its to feel at home - well at home o have TV channels Raul from the lobby bar and Jose from front desk should be fired right away they confronted me and threatened to call security and police for claiming the complementary water I was promised after the shower door fell on me. Guests arriving by car have access to paid public parking on site. The lobby area is lively, modern and pleasant, the bar doubling as the breakfast room, serving a very good breakfast. Not possible to air out the towels for a second day's use. The room was very silent which is something I always look for. It would be a pleasure to welcome you for another enjoyable stay. I would definitely recommend this hotel for a long weekend both for business travel and leisure visitors and will probably be back. This hotel looked so nice withe a big comfotable lobby. We look forward to welcome you in the near future. Nice hotel in a central location, the breakfast buffet was better then average and the rooms were as expected for a 4 star. It is 8:26 pm I decided to go to the lounge for the level members and there is not diversity of cocktails that my husband has to paid a drink. Feedback from our guests is always welcome as it helps us to identify areas in which we can improve. This hotel caters to the group tours. Many travellers enjoy visiting Royal Palace of Madrid (3.1 km), Plaza Mayor (2.9 km), and Museo Cerralbo (2.8 km). Regarding to the coments about the hotel, we are really glad that you liked all the facilities and the details for your birthday. Valderrama, Guest Service Center. 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