Welcome gift and special amenities We want you to feel special from day one. If you are Class, we keep surprising you See benefits, Become Grand Class The best! Any acts against the conditions of the present programme can lead to refusal of further use. . h10@h10hotels.com 2023 Hotel Directory H10 Hotels in Spain, Europe and the Caribbean Ocean Hotels in The Caribbean. Provided the purchase of these services is included in the room account, the cardholder and/or co-cardholder will earn 2 points for every 3 euros spent. loveholidays.com is a trading name of We Love Holidays Ltd and is registered with UK Companies House with registered number 7839224 . Hotel in Barcelona; Hotel in Lisbon; Based on their lifetime, cookies can be grouped into session cookies or persistent cookies. , (hereinafter GRUP H10 HOTELS),whose business address is Calle Numncia, 185-1 08034 Barcelona, with National Tax ID no. The contract we signed, however, was not an ethical transaction and had many many details misrepresented by the salesmen. 6.3 H10 Hotels will periodically send programme members information on current promotions, benefits and services by email. Best online price guaranteed. I have been a member since 2007 , I joined in Ocean Maya, and I upgraded in September 2015, This is the first time I use Trip Advisor to leave a Positive Review since people normally use it to leave complains and bad experiences. There are no rooms available at the destination on the dates you've requested. GRUP H10 HOTELS is not responsible for damages of any kind caused to users who are using browsers or versions of browsers other than those for which the Website was designed. Get up to a 20% Off Here Contact accommodation for availability. We needed to notify H10 and begin the dispute process within 14 days of the contract date. . 2.11 The 5% discount for Club H10 members can only be combined with certain promotions or promotional codes. Low deposits from 29 pp. Benefits for Club H10 Grand Class members: invitation to a lunch or dinner for two people at holiday hotels (at the hotel restaurant, or if not possible in the Buffet. Carrer de Numncia 185, 1 planta 08034 Barcelona, Espaa 08034 Barcelona, Espaa (34) 93 430 41 47 h10@h10hotels.com 2023 Hotel Directory But the pages and pages of contract documents clearly state it is actually a timeshare contract for 3-30 years and that was hidden and kept secret til we were at the table ready to sign. USA / Canada. In the event that someone does contact you or you receive an unsolicited email asking you for the aforementioned information, please do not respond and inform GRUP H10 HOTELS immediately so that we can investigate this incident. Resolve the issues raised. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ensure that webpages are working properly. Contact Us | Customer Service Phone Number & Chat | Verizon Have a phone you love? Advertising: These cookies collect information about adverts shown to website users. Due to sudden illness we were unable to stay both nights and checked out early on the 19th. The latest review Customer service was posted on Mar 14, 2023. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. To write a complaint about Hotels.com and get an answer from the officials of Hotels.com, Complaintsboard.com's objective complaint writing and answer providing system can be used. Hotels.com was founded by David Litman and Robert Diener. c. Send information about product or service offers. and all the companies of its business group will be called, together, as GRUP H10 HOTELS. The value of 1 point is equivalent to 0.03 pound sterlings in the United Kingdom. The maximum age for children in this hotel/destination is {{booking.search.setMaxAgeDestination()}} years. We hereby inform you that GRUP H10 HOTELS does not user any type of cookies on h10hotels.com for personal data processing that would identify specific individuals. Gran Hotel Bali; Sol Pelicanos Ocas; . The sales person said that we could rent out these studios and receive at least a $500 return from a vacation broker. This means that info and support are available 24/7 via the TUI app. The structure, design and presentation of the elements available on this website (graphics, images, logos, colour combinations and any other element eligible for protection) as well as photos, video clips, sound clips and any other material found on the Website are protected by intellectual property rights belonging to GRUP H10 HOTELS. Get up to a 20% Off Here Contact accommodation for availability. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. There are similar hotels available. Analytical: They collect information about the users browsing experience on the website, normally on an anonymous basis, although on occasions they allow the user to be uniquely and unequivocally identified in order to obtain reports on users interest in the services on the website. 3.9 H10 Hotels will occasionally communicate which items earn points, as well as any potential special promotions, benefits or courtesies of the programme. See all the benefits Where can you enjoy these benefits? The company is committed to satisfying its customers' needs by offering them exceptional locations, specialised services, carefully selected cuisine and facilities that are constantly being updated to ensure the highest levels of quality. Just so you know, a TUI rep won't visit your . H10 Hotels, hotels managed STAY GREEN. Plan your next holiday now without having to worry about unforeseen circumstances that may arise! You must accept the terms and conditions in order to continue. -Book restaurants, bars, rooftops and check out the menus. In the event that two or more cardholders share a room, only the cardholder whose card number was used to book the stay will get points. Log into your Members Area with your Club H10 registration details: You only need your Club H10 card number to activate your online account, Log in to your agency/company Private Area, If you do not have an online account for managing your agency's bookings, please register and you will be able to manage them with multiple users, Welcome, 5.3 All Club H10 members registered in any of the three categories (Club H10, Club H10 Class or Club H10 Grand Class) will receive a 5% discount on all bookings made through the H10 Hotels website, www.h10hotels.com, or through the Members Area on the Club H10 website, www.clubh10.com. 1 2 Guests. Apple Safari http://support.apple.com/kb/ph5042. 8.5 References to H10 Hotels in respect of the Club H10 programme are understood to mean the group composed of Corporacin H10 Hotels, S.L. They are normally generated once the user visits the website or logs in and are used as a form of identification on the website with the following objectives: If you accept, the children will be removed from the booking, and only the number of adults will be taken into account. Hope you can do the same! 855.251.0649 . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. So here it is In your search options you have set up a booking with children. But we didn't get a membershipwe unwittingly got a time share contract. What industry does Hotels.com compete in? CHECK-IN/CHECK-OUT. In Mexico, the value of 1 point is equivalent to 0.87 Mexican pesos; in the Dominican Republic, the value of 1 point is equivalent to 2.28 Dominican Republic pesos and in Jamaica it is equivalent to 6.10 Jamaican dollars. H10 Hotels was established in the early 1980s, when it began operating in Spain's main holiday destinations. Accessibility definitions. Origin Destination Check-in date 17 Mar Check-out date 19 Mar Occupancy 2 People, 1 Let our islands seduce you Fuerteventura Flight + Hotel 8 days - 7 nights from $789 Lanzarote Employee Compliance Hotline. Were sorry, we do not recognize the hotel or destination you mentioned. In addition, it has a wide range of entertainment and sports for enjoying an unforgettable stay. Seafront and city-centre hotels in 16 destinations in Europe and the Caribbean. 06.03.2023 . Claims which are not correctly documented and presented in time will not be processed. The main features of WEB/NEWSLETTER USERS processing are: Hotels.com has an average consumer rating of 1 stars from 831 reviews. We are directing you to your private area. {{lc.user.data.NombreCompleto}}, Welcome, I'm a Professional with over 8 years of experience in costumer services and a few excellent skills to lead and consolidate companies in the indefinite sector. How to spot a Mexican Resale/Bank Wire Scam, Browse all 3,925 Timeshares / Vacation Rentals topics , http://www.tripadvisor.com/help/how_to_edit_your_posts. The sales person said that we could rent out these studios and receive at least a $500 return from a vacation broker. Achieving human resources objectives through the . Cookies are used to: The selected hotel only admits bookings for adults. These purchases must be made during the stay and are subject to availability and to the value in points of these purchases as communicated by H10 Hotels to members and in its website www.clubh10.com. Contact the hotel at the email address that appears on the hotel's web page, or our bookings department at reservations@h10hotels.com or by telephone on +34 900 444 466. In the same way, where appropriate, users consent to allowing GRUP H10 HOTELS to send them regular information about the business groups offers on activities, products or services. Ask about a refund. Club H10 Card. MY BOOKINGS. This complaint was posted by a verified customer. Is this your company? Please make the necessary changes to your search. Please fill out this short form and we will be happy to respond to your queries, requests for information or suggestions. However, if you do click on the phishing mail and you are redirected to a page that resembles My Account or any page that asks you to modify your personal information, please ignore it and regard it as fraudulent. We bought our H10 premium vacation club last June in Punta Cana, and just went to the new resort Ocean Riviera Paradise in Playa del Carmen, Mexico in Dec '16 (which was fantastic and great kids club) and paid $3400 for 2 rooms for 7 people for 11 days, and remember they are privilege rooms you get not regular. Our Hotels: Book a Hotel: Hotels near me: Offers and Packages: 08034 Barcelona, Espaa 10 restaurants, 9 bars, Mike's Coffee and ice cream shop Theatre, disco, bowling alley and games room Privilege, Exclusive Rooms and Services Despacio Spa Centre, gym 24-hour and hairdresser service ($) 2 tennis courts and multi-sports court Snorkelling and other water sports ($) 4 meeting rooms with natural light Hotels in The Caribbean. We were told the World Pass air discounts could be used to travel anywherebut in reality they had to be used in conjunction with 3-night bookings at other hotels and could not be used to visit family, friends, or take study-abroad trips. I could go onbut you get the idea. Benefits in all categories: personalised customer service, priority bookings (we will avoid sending H10 Club members to other hotels in cases of over booking), exclusive offers (published on the website or in the monthly online newsletter sent to members by email), the possibility of choosing a room subject to availability (the same category as the reservation and at least 21 days in advance), paying for hotel services with points, welcome gift (box of chocolates for Club H10 or H10 Hotels merchandising if not available). It has exclusive Suites, ten themed restaurants, Privilege, Exclusive Rooms and Services and a Despacio Spa Centre. In all-inclusive hotels, the hotel will offer a different type of free service instead. A State noted for several fraud/scams. Check out what 80,605 people have written so far, and share your own experience. Book on the H10 Hotels website and enjoy a unique experience. loveholidays. I Keep Reading reviews where it says that it is more expensive as Member that trough an online web site. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hotels.com Customer Service. GRUP H10 HOTELS is not responsible for network outages, loss of business resulting from these outages, temporary electrical power outages or any other type of suspensions. Variable points for extras per person / night stayed according to special, limited promotions publicised by H10 Hotels. - Order Room Service. With the aim of gathering together all of these principles and values and the code of conduct that should prevail in our company, in July 2017 the The purpose of the Club H10 programme is to establish a permanent promotion campaign based on the participants earning points. Noticed on my credit card statement that Hotels.com charged for both nights. H10 Hotels has used its almost 30 years of experience to put this program together. Ocean El Faro Resort, Uvero Alto: See 5,525 traveller reviews, 6,143 user photos and best deals for Ocean El Faro Resort, ranked #6 of 9 Uvero Alto hotels, rated 4.5 of 5 at Tripadvisor. Program together recognize the hotel will offer a different type of free Service instead is in your search you! This website may be copied, reproduced, republished, uploaded,,! The conditions of the present programme can lead to refusal of further.... Stay both nights and checked out early on the H10 Hotels will periodically send programme members on..., bars, rooftops and check out what 80,605 people have written so far, and your! & amp ; Chat | Verizon have a Phone you Love experience to this. We keep surprising you See benefits, Become Grand Class the best special from day one we were unable stay..., we keep surprising you See benefits, Become Grand Class the best a TUI rep won & x27., when it began operating in Spain, Europe and the Caribbean you. 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